Terms & Conditions


These General Terms and Conditions (“Terms”) govern the terms and conditions on which the Company shall provide, a) a user (“User”) any of the services provided by the Company that the User may access from our website www.sspadvantage.com or the mobile application named SSP-Advantage( collectively the “Services”); and (b) the User a right to access the website and mobile application set-forth above and its content (that includes without limitation news, webcasts, reference tools and applications, sponsored programming, personalized content, products , communication tools and discussion board) and updates thereto made available by PICKmE e-SOLUTIONS INDIA PVT LTD, an entity incorporated under the laws of India, having its office address at 210, Quantum Towers, S.V. Road, Malad (West), Mumbai – 400064 (hereinafter referred to as “Company”) (collectively referred to as, the “Information”).

By accessing, using and browsing this Information, it is deemed that the User has read, understood and accepted, without limitation or qualification, the terms and conditions set out in the Terms herein. Although accessible in other parts of the world, the Information is intended for access and use by Indian residents only. The User acknowledges and agrees that Company may at its sole discretion add to, modify or amend the Terms (including the any service fees, charges or yearly subscription fees) from time to time.

These Terms may be read as a stand-alone document or be read with other such documents as may apply to a particular account/ service/ situation/ circumstance/ transaction. A User may also download the Company’s mobile application from SSP-Advantage APP and access the Company’s website. Please read thorough the Terms and the Privacy Policy each for the mobile application and the website. The Terms shall be available at Company branches, repair hubs and on Company’s website/app.

Company may publish notices of general nature which are applicable to the Users on its website or on its notice board, or on the User’s email address or in any other mode as may be decided by Company. Such notices would have the same effect as a notice served individually to each User. The User agrees that the opening and maintenance of the account (such as e-wallets) and availing of the Services is subject to the rules and regulations introduced or amended from time to time by the Reserve Bank of India. In the event that any provision of these Terms is held to be in violation of any applicable Law or if for any reason a court of competent jurisdiction finds any provision of these Terms or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of these Terms, and the remainder of these Terms shall continue in full force and effect.

This document lays out the term for creating, maintaining or accessing any accounts that a User might create on the website ( including but not limited to User wallets or any other product launched by Company from time to time and all applicable features and services offered on the account, which are existing or may be maintained anytime in future with Company. The words, "I", "me", "my", "him", "his", "You" and "User" refer to the person(s) who open the account and shall include both singular and plural. Reference to masculine shall include the feminine and third gender. The terms may be accepted by individuals or entities/non individuals such as corporates, partnership firms etc. and the terms within the document need to be construed accordingly irrespective of the usage therein.

  1. Agreement
  2. These Terms, along with the any additional terms related to a Service, which is communicated to you time to time or uploaded on the website for the ease of your reference, and shall be constitute the entire agreement between You and the Company. The Company may in its sole discretion change the Terms and shall communicate the same to You. You are requested to visit the website to avail the necessary details. A copy of the terms for each service may be provided on request of the User. Any delay by you in visiting the website, shall not be construed as a delay by the Company in providing you the information. The Company also reserves a right to change inform you, via tele calls or text messages about any change in the Terms.

  3. Service Order
  4. 2.1. Should the User wish to avail any of the Services, as set-out on the Website or the Mobile application of the Company, the User shall submit a request by the Company’s website, the Mobile App or by calling a representative of the Company on the coordinates provided on the website. A User making a request shall be deemed to have read and agreed to these Terms, along with the terms for any Service, along with the Terms and the Privacy Policy of the Company. Following the receipt of such request, the Company shall provide the User with an email, text message, or a call from the representative, informing the receipt of the request. Upon receipt of a request, the Company may also provide on-call support against such Service Orders and the bills and invoices in that event shall be shared over an email or a representative shall be sent to the User to pay in cash /card to the Company. In the event of any defaults in payment by the User, the Company shall reserve a right to charge interest for such delay. If required, the Company shall make commercially reasonable efforts, to arrange for a visit by the representative of the Company to the User, subject to the availability of representatives, in compliance with the Company standard processes and protocols including the Service Level Agreement set forth below.

    2.2. In the event of on-call support, the Company might require the User to provide the Company’s representatives with remote access to the User’s device/s or gadget. The User shall conduct and talk to the representatives, providing the on-call support in a supportive and disciplined manner. Any use of abusive language or threats will be treated as a violation or this agreement and the Company will reserve a right to terminate this Agreement along with all the Service, without any liability to refund any amounts to the Users. Following such access, there may be a text file placed on your gadget summarizing the work performed by the Company. You are requested to maintain the text file for future reference. The Company disclaims all liabilities arising out of a software break down or system failure on the device/s of the User. All the Service provided by the Company shall be subject to the Company’s Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 011-600 12 600. You agree to pay the Company the service fee and any other applicable fee/charges as set out in the relevant Service Order in accordance with the Payment Terms provided below.

    2.3. You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for a month, unless notified otherwise by You ("Auto Renewal"). However, a Subscription under the Annual Payment Plan does not automatically renew and expires at the end of the applicable Term Plan.

    2.4. Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with Company.

    2.5. If you would like to opt out of the Auto Renewal, please call us at 1800 120 2177 and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service.

    2.6. If you are not currently subscribed for a Service, then you are regarded as a "Guest". Usage of the Company website and applicable by current Company customers outside of the scope of a Service specified under an applicable Service Order is also treated as a "Guest".

    2.7. As a Guest you may use the Company’s website and application and materials specifically designated as available to guests on the Company website and application for the limited purposes of (a) deciding whether to subscribe to the Services provided by Company, (b) registering with Company and submitting Service Orders only. The foregoing license grant is a non-exclusive revocable license

  5. Payment
  6. 3.1. Services against any Service Order will be available once you have made payment for Services. Company will have no obligation to render Services under any Service Plan if the payments as required under any Service Order have not been made. The Company may also, at any time cancel a Service Order and in its sole discretion refund the Service Fee received from the User, in accordance with the Company’s policies.

    3.2. You understand that certain Service Plans may have fee including, but not limited to "Service Fee" and/or "Activation Fee" payable either on an annual basis ("Annual Payment Plan") or monthly ("Recurring Payment Plan"). Subject to the applicable Service Plan, all payments under the Annual Payment Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over a one (1) year payment term, You shall be charged an additional non-refundable and non- adjustable, Activation Fee at the time of registration, as specified in the Service Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Service Order. All fee under this clause or a relevant Service Order, is payable at the time of commencement of the Service Plan.

    3.3. The Service Fee and/or any other fee payable against a Service Order shall be set forth in the applicable Service Order. The Company may, in its sole discretion, provide the User’s with certain discounts on a Service or several Services, if subscribed together, ("Bundle Discount"). All payments against such Bundle Discounts shall be advance. In the event of any early termination of the Services under a Bundle Discount, the Company shall forefeet the payments made by the User. The User will not be entitled for any refunds. The Bundle Discount will be applicable only for Services bundled and subscribed together. In the event of cancellation of any Service, under the Bundle Discount, by the User, the Bundle Discount shall cease without any refunds or adjustments.

    3.4. Credit Card Billing.

    3.4.1. A User may choose to provide the Company with the User’s credit card information and other personal details for receiving a faster and swifter payment option on the mobile app or the website. The User acknowledges and confirms to have been aware of all the risks associated with the sharing of the information, saving the information in the app or the website and the use of a payment gate way for making payments for a Service.

    3.4.2. Once provided with the authorization and the information to the Company, the Company shall have a right to create a charge on the credit card or deduct any amounts against the Services provided by the Company or subscribed by the User or the renewal for such Services, along with any delay payments, interest or other ancillary charges. The User agrees to not dispute any such charge with the credit card company. You agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts in a timely manner. You authorize Company and/or any other company who bills products or services, or acts as billing agent for Company to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You acknowledge and agree that neither Company nor any Company’s affiliated company will have any liability whatsoever for any in-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Company's option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional Rs 250.00.

    3.5. Refund Policy

    3.5.1. In the event a User, wishes to terminate a Service or a subscribed Service, for reasons attributable to a deficiency in Service by the Company, the Company shall make commercially reasonable efforts to discuss and resolve the User’s service issues. If the User chooses to terminate the Services, the Company shall make commercially reasonable efforts to refund to the User the Service Fee paid by the User to the Company, as per the standard processes of the Company, provided that the Company is convinced and in agreement with the User’s termination of the Service. The User’s are requested to contact the Company’s representatives for any information related to refunds.

  7. Terms & Service
  8. 4.1. Fair Usage Policy; Suspension or Termination of Service or Subscription:

    4.1.1. A User's use of the Services for the subscription based plans are subject to Company's "fair use" policy. Under this policy, if at any time, in Company's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a subscription based plan for individual use, then Company reserves the right to suspend or terminate User's subscription services.

    4.1.2. In addition, Company reserves the right to suspend or terminate any subscription services of any User that Company, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than User, or (c) for any gadget system other than a registered system.

    4.1.3. User may terminate the Service at any time by giving written or electronic notice to Company; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.

    4.2. Use of Communication Services

    4.2.1. The Company may from time to time provide the User with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Company's employees and others as appropriate to your Service under a Service Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Service Order, and not for any other purpose. You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:

    4.2.1.1. Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).

    4.2.1.2. Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of any individual including the representatives of the Company.

    4.2.1.3. Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.

    4.2.1.4. Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.

    4.2.1.5. Use any material or information, including images or photographs, which are made available through the materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.

    4.2.1.6. Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another's gadget or property of another.

    4.2.1.7. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.

    4.2.1.8. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner.

    4.2.1.9. Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded.

    4.2.1.10. Restrict or inhibit any other user from using and enjoying the Communication Services.

    4.2.1.11. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.

    4.2.1.12. Harvest or otherwise collect information about others, including e-mail addresses.

    4.2.1.13. Violate any applicable laws or regulations.

    4.2.1.14. Create a false identity for the purpose of misleading Company or others.

    4.2.1.15. Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Materials or other user or usage information or any portion thereof.

    4.2.2. Company has no obligation to monitor the Communication Services. However, Company reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Company reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.

    4.2.3. Company reserves the right at all times to disclose any information as Company deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Company' s sole discretion.

    4.2.4. Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.

    4.2.5. You shall not create hyperlinks to any portion of the Company website or application, nor any materials or software posted therein.

  9. 5. Indemnity
  10. 5.1. You agree to indemnify, defend, and hold Company, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys' fees, resulting from your violation of the material terms of these Terms, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any Intellectual property or other right of Company or any other third party. You will cooperate as fully as reasonably required in Company's defense of any claim. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Company. You agree immediately to notify Company of any unauthorized use of your account or any other breach of security known to you.

SLA (Service Level Agreement)


  1. Limited Support
  2. 1.1. Business Support Hours : Monday-Saturday - 10:00 a.m. - 7:00 p.m. Call @ 1800 120 2177

    1.2. After Hours: Mail at admin@sspadvantage.com

    1.3. Week Ends and Holidays: Limited Support available during After Hours on best effort basis

  3. Request Service
  4. 2.1. Users should contact the Company to report problems with services, hardware, and software. The Company support may be obtained in any of the 3 ways listed below.

    2.1.1. Phone (1800 120 2177): Phone service is available during normal business hours. Messages left on the voicemail system during business hours will be processed on best effort basis. Messages left outside of normal business hours will be processed the next business day on best effort basis.

    2.1.2. Online Requests can be made via the Web 24 hours a day, 7 days a week and will be processed the next business day during normal business hours. (Login your requests at www.sspadvantage.com)

    2.1.3. Requests can be made via the Web Mobile APP 24 hours a day, 7 days a week and will be processed the next business day during normal business hours

  5. 3. Company Response and Process
  6. 3.1. Once a User requests service, our staff enters a trouble ticket into a tracking system. The system automatically generates a request number and sends the customer an e-mail acknowledging that a pickup request has been created.

    3.1.1. While raising a request, keep in mind the following:

    3.1.1.1. Responses are provided during normal business hours.

    3.1.1.2. All services are subject to availability of the required representatives, software, data, information, material and other material parameters

    3.1.1.3. The service response or support is discretion to the Company, the Company may choose not to provide a service

    3.1.1.4. Timeframes represent a best effort; delays may occur when products must be ordered or vendors engaged.

    3.1.1.5. With equipment orders (e.g., laptops, smart phones), our staff is responsible for providing specs and quotes within the established response timeframe. The timing of equipment delivery is beyond our control.

    3.1.1.6. The rates of the service may vary depending on the cost of the materials required, the man hours spent and the category of issue or damage to the device/s

    3.1.1.7. Problems may be resolved remotely, and the fees shall be paid online or to your representative post the receipt of an invoice

    3.1.1.8. When device/ss and smart phones are off site, our staff may not be able to adhere to the published response times.

    3.1.1.9. Problems caused by issues not within our staff's control, such as building electrical failures, will be addressed as quickly as possible but are not held to the response timeframe.

    3.1.2. Prioritization Guidelines and Response Time –

    3.1.2.1. Company prioritizes service requests using the following general guidelines but tries to respond to all requests as quickly as possible:
    SLA LOW MEDIUM HIGH
    Priority Description

    Requests, including routine or maintenance tasks.
    Examples: The department requests account creations or updates, gadget set ups, directory changes, or file shares. A customer requests new software installations or asks "how to" questions.

    A single customer is affected by a problem but is still able to work, or there are problems with a service but it is still functional.
    Examples: A customer is experiencing intermittent gadget problems; is unable to open or work within a software program; is having printer problems; has lost access to a file share; or requires backup data.

    A significant number of people are affected by an issue, a customer's device/s/s or a departmental server is completely non-functional, or there is a security concern.
    Examples: The network is inaccessible; e-mail is down; a customer's account is locked or the password needs to be reset; a device/s/s has been infected by a virus; or a server is nonresponsive.

    3.1.2.2. If your system is collected for repair, it will take 5-7 business days for it to be repaired provided that the required materials and spare parts required for the repair of such systems is available with the Company. In the event of a delay in the Service, the Company shall make commercially reasonable efforts to keep informed the User of any anticipated delays.

    3.2. For any further quick contacts & response

    3.2.1. Mail “Request ID” to info@sspadvantage.com or

    3.2.2. Track your Equipment repair status online, visit :- www.sspadvantage.com/merchant/pick-up Enter your request ID and get real time updates.

    3.3. If device/s/s requires a part replacement, spare part and component cost will be an additional charge. Our repair team will call you exclusively to take your kind approval

    3.4. In case the device/s is given with NO POWER / NO DISPLAY / completely non-functional, only post our thorough check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair more than once to seek a revised that we may call you approval of additional parts.

    3.5. The repair/workmanship warranty stands for 5 days from the date of hand over of the device/s to the User, subject to the equipment is not treated/opened/managed by any other vendor, post our last repair. Replaced parts warranty is separate as per the warranty on each part. The warranty shall be communicated to the User on the time of Service completion.

    3.6. In any physically damaged equipment, equipment with identified hardware damages, or with any critical problem it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, Company will not be held liable for returning the system in the exact (pre-received) partial working condition, should the customer deny further repair and resolution by the Company technical team.

    3.7. Company charges Rs 250 as our basic service of 1 year pickup and drop of the gadget, if either the customer declines our repair service or denies us to pick up the equipment to bring to our Repair Hub.

    3.8. In case we charge the complete service charge (let’s say Rs 1000) and the customer equipment is brought to our repair center and the customer denies/does not approve additional repair charges, no REFUND of any kind is entertained.

    3.9. In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the equipment with a minimum Rs 300 deducted from the total as basic workmanship charges"

    3.10. Company does not guarantee data loss and 100% data recovery.

    3.11. The customer fully indemnifies Company for any or all software/licenses validity/originality that the customer has on it’s equipment/device/s. Company does not participate or promote piracy of any kind.

    3.12. Company advices all it's customers to retain original CDs/Licenses for any or all application Software/licenses that are pre-installed on the equipment/device/s. Company is not responsible for any loss of installed application software during the process of repair.

    3.13. Per node refers to each/specific device/s/s Mobiles, Smartphone, tablet, laptop, netbook, etc. as defined in the final Invoice

    3.14. Hardware replacement rights are solely and exclusively held with Company to install new or refurbished parts.

    3.15. Parts warranty is provided by the part manufacturer.

    3.16. Company is not liable for any instance of pre-installed pirated software

    3.17. The start date/end date - mentioned in the invoice, defines the customer service period.

    3.18. All hardware repair will be carried-out in our Repair Hub.

    3.19. Company is not responsible for any data loss, data theft, damage/theft/loss of the equipment during the time of service/repair, while the equipment is in the custody of Company, however SSP will take utmost precautions to ensure safety of the device/ss/equipment in line to the policy of safety and protection of the company’s assets.

    3.20. Please note that while collecting the invoice ensure the request ID / invoice id is mentioned at all times

    3.21. Escalation

    3.21.1. If a problem is not resolved expeditiously, the customer may escalate the problem by contacting 1800 120 2177 or writing to the following mail id: info@sspadvantage.com

    3.22. General Feedback

    3.22.1. If you would like to share your experience with us, please call on 1800 120 2177or write to the following mail id: info@sspdvantage.com

    3.23. Cancellation Policy

    3.23.1. Company ensures that your order is safely delivered to you within the promised delivery timeline.

    3.23.2. Under some rare situations, Company can also raise an order cancellation request. These situations could be

    3.23.2.1. Product out of stock

    3.23.2.2. Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount

    3.23.2.3. Incorrect pricing or description of the product

    3.23.2.4. Payment fraud suspicion by our Credit & Fraud Avoidance Department

    3.23.2.5. Incorrect or Incomplete Buyer's Address

    3.23.2.6. Non serviceability of Buyer’s address by us or our courier partners.

    3.23.2.7. Without cause

  7. User Responsibility: In connection with obtaining Services, you agree that you will:
  8. 4.1.1. Cooperate with the Company: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and our representative. Please listen carefully to the representative and follow his/her instructions. You must confirm that the following conditions are true:

    4.1.1.1. device/s/s is handover to correct representative

    4.1.1.2. Share the OTP with representative

    4.1.1.3. Ensure that handset is provide in complete manner

    4.1.1.4. All the information relating to gadget is provided in complete & truthful manner

    4.1.1.5. Ensure the gadget is properly sealed in one time seal bag

    4.1.1.6. While receiving the repaired gadget the user shall check the gadget is received in one time seal bag

    4.1.2. Misbehavior by Company representative: In an unfortunate event of the misbehavior by company personnel, user is advised to send a mail on info@sspadvantage.com before proceeding for any legal action.

  9. Availability of Services and Materials under Force Majeure circumstance
  10. 5.1. You hereby acknowledge that circumstances outside of Company's reasonable control (e.g., acts of God, a large scale outbreak of a new device/s/s virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in Company's ability to schedule a support session. You hereby release Company from any and all liability, and agree that Company shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays

    5.2. Company or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

  11. Exclusions From "Services"
  12. 6.1. You hereby acknowledge and agree that the "Services" shall not include the following:

    6.1.1. Any item or activity not covered by the terms of a Service or a Service Order;

    6.1.2. Service beyond the duration limitations identified in your Service or a Service Order;

    6.1.3. Problem diagnosis and support that may not be completed because of a problem with your device/s/s or other equipment, or their configuration that is beyond our control;

    6.1.4. Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan;

    6.1.5. Problems that may and do result from:

    6.1.5.1. External causes such as accident, abuse, misuse, or problems with electrical power;

    6.1.5.2. Usage that is not in accordance with product instructions provided by manufacture;

    6.1.5.3. Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or

    6.1.5.4. Problems caused by using accessories, parts, or components not compatible with the product.

    6.1.5.5. Non Compliance with the Company representative / CSE instructions for resolving the query.

  13. Notice specific to materials and software available on the Company portal
  14. 7.1. For your convenience, Company may make available certain information, data and software (collectively the “Materials or Software”)for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.

    7.2. The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Service Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

    7.3. No logo, graphic, sound or image from any Company Web site may be copied or retransmitted unless expressly permitted by Company. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.

    7.4. In connection with our Service, we may provide to you, the use of certain software which is owned by Company or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.

    7.5. The Software may be accompanied by a EULA from Company or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.

    7.6. EULA for Company’s proprietary Software

    7.6.1. With regard to any Software made available to you by Company through the Company webiste and the mobile application for which your acceptance of a separate license agreement is not required ("Company Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by Company to use the Company Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the Company Software.

    7.6.2. You agree that the Company Software is the confidential and proprietary information of Company or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Company Software, or otherwise reduce the Company Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Company Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software.

    7.6.3. You are not granted any title or rights of ownership in the Company Software. You acknowledge that this license is not a sale of intellectual property and that Company or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Company Software and related documentation, as well as any corrections, updates and upgrades. The Company Software may be used in India only, and any export of the Company Software is strictly prohibited

    7.6.4. Your license to the Company Software shall remain in full force and effect unless and until terminated by Company, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Service Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the Company Software and immediately delete the Company Software from your device/s/s

  15. Third Party Products
  16. 8.1.1.1. As part of the Services, Company may suggest that you acquire, install and use certain third party software or services ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Company assists you in the acquisition, installation, and/or use of Third Party Software. Company has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.

    8.1.1.2. To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

  17. Third Party Agreements
  18. 9.1.1. As part of the Services, Company may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Company may elect to make available from time to time. Violation of such third party provider's terms of service may, in Company's sole discretion, result in the termination of your customer account and use of service.

  19. Limited Service Warranty
  20. COMPANY DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW COMPANY TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.

    SOME OF THE COMPANY SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7-DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT

    COMPANY AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. COMPANY AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

    THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. COMPANY AND/OR ITS

    RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.

    IN NO EVENT SHALL COMPANY AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.

  21. Limitation of Liability.
  22. 11.1. Neither Company nor its affiliates, agents or licensors shall be liable under any claim, demand or action arising out of or relating to the User’s use of the Information, nor Company’s performance of (or failure to perform) any obligation under these Terms, nor for direct, special, incidental or consequential damages, including, without limitation, damages due to lost profits or business interruption, or other damages, even if Company, its affiliates, agents or licensors have been advised of the possibility of such loss or damages and whether or not such loss or damages is/are foreseeable and notwithstanding the failure of essential purpose of any limited remedy. In no event shall Company, its affiliates, agents or licensors be liable to the User under these Terms for any reason whatsoever. Any cause of action by you must be commenced within three (3) months after the cause of action arose or it shall be forever waived and barred.

  23. Terms and Termination
  24. Company at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of Company: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Company's network, or the use and enjoyment of Company's other users; (c) Company receives an order from a court to terminate the Service you are availing ; (d) if Company for any reason ceases to offer the Service; (e) if you are no longer a Company customer, or (f) Company determines that you are abusing the Service or (g) the Services are no more commercially viable for the Company. Company, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.

  25. General
  26. 13.1. Governing Law and Dispute Resolution. These Terms and the legal relations between the parties arising hereunder shall be governed by and interpreted exclusively in accordance with the laws of India. This website is created and controlled by Company in Mumbai (India); as such the laws of India shall apply; and courts in Mumbai only shall have jurisdiction in respect of the Terms and Conditions. Company reserves the right to make changes to the Website, the Mobile Applicable and the Terms.

    13.2. Amendment. Company shall be entitled to, at any time, without prior written notice to the User, modify these Terms. The User is bound by any such revisions and should therefore periodically visit this page to review the most updated Terms to which the User is bound.

    13.3. Notices and Take Down Procedures. Any notices to Company shall be in writing and delivered personally or by internationally reputed courier service to: _____________________________. If the User has any queries in respect of the Information or believes that the Information (or any part thereof) infringe any copyright, the User may request removal of those materials (or access thereto) from the Information contacting Company at ____________@Company.com provided that such User shall provide Company with (a) details of the copyrighted work that is alleged to be infringed, (b) its location, (c) its URL (d) A statement that the User has a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law, (e) A statement that the information that the User has supplied is accurate, and indicating that such statement is “under penalty of perjury” (f) A signature or the electronic equivalent from the copyright holder or authorized representative (g) or any other pertinent information that will allow Company to locate and confirm the authenticity of the material.

    13.4. Severability. If any part of these Terms is for any reason found to be unenforceable, all other parts nevertheless remain enforceable as long as a party’s rights under these Terms are not materially affected. If any part of these Terms is held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions will be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms so that these Terms will remain in full effect.

    13.5. Service Suspension: The Company reserves the right to suspend or cease providing any services relating to the website published by it, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if it chooses to do so.

    13.6. Advertisers in the Website: We accept no responsibility for adverts contained within the Website. If you agree to purchase goods and/or services from any third party who advertises in the Website, you do so at your own risk. The advertiser, not the Company, is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against the advertiser.

    13.7. Availability. Company will use reasonable efforts to make the Service available at all times. However you acknowledge the Service is provided over the internet and mobile networks and so the quality and availability of the Service may be affected by factors outside Company’s reasonable control. Company, its group of companies and sub-contractors do not accept any responsibility whatsoever for unavailability of the Service, or any difficulty or inability to download or access content or any other communication system failure which may result in the Service being unavailable. Company will not be responsible for any support or maintenance for the Service.

    13.8. User Registration and accounts. To be eligible for an account on our website under this you must be resident or situated in India.You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you. You must not allow any other person to use your account to access the website. You must notify us in writing immediately if you become aware of any unauthorised use of your account. You must not use any other person's account to access the website, unless you have that person's express permission to do so. You must keep your password confidential. You must notify us in writing immediately if you become aware of any disclosure of your password. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure. We may (a)suspend your account; (b) cancel your account; and/or (c) edit your account details, at any time in our sole discretion without notice or explanation.