Terms & Conditions

/Terms & Conditions
Terms & Conditions 2018-03-06T09:23:15+00:00

Terms & Conditions

EzeeAssure

Smart Services Pack

Smart Services Pack (SSP) provides smartphone owners a professional, reliable, convenient and trustworthy ‘After Sales Service’ solution along with other bundled benefits for smart devices. It includes, Warranty Process Management, Service Process Management & Request Process Management.

Definitions:

  • “Warranty Process Management” means unlimited requests for maintenance of your smart devices. There will be no additional costs for any number of visits. Once SSP is notified, a Customer Management Executive will visit within 24 hours at customer’s doorstep for onsite inspection & documentation.
  • “Service Process Management” means the use of best in art laboratory to service & maintain the smart device of consumer. SSP believes that Process is Key. Every device that comes into the laboratories goes through a 6 Stage Repair Process and updates customer along every step of the process to keep them in the loop. SSP gives customer cutting edge technology with a robotic – self-driven repair hub that guarantees 100% quality tests at the lowest repair costs.
  • Request Process Management” means the smart devices which are out of warranty but service or maintenance is required for the same. Once SSP is notified, a Customer Management Executive will visit within 24 hours at customer’s doorstep for onsite inspection & documentation.
  • “SSP” means Pickme E-Solutions India Private Limited and provider of the SSP Packs.
  • “Authorized Service Center” (‘ASC’) means the authorized service centers appointed by OEM on behalf of SSP to provide repair solutions to SSP.
  • Pack Period” means the period of one year from the date of mobile phone activation.
  • Customer” means the End User.
  • Maximum Retail Price” The retail price prescribed by the manufacturers of Smart Mobile.
  • Municipal Limits” means this plan applies only to Products which are purchased in India supported by a valid Invoice and within the municipal boundaries of cities which SSP cater to.
  • Depreciation is applicable under the program. Depreciation will be deducted as per depreciation chart for all cases.
  • “You, Your, Beneficiary” means plan holder.
  • “Coupon” means a voucher entitling the holder to avail services of the affiliates.
  • “Accidental damage” means unintentional drop or collision of registered product
  • “Liquid/water damage” means sudden and accidental spillage/entry of liquid/water in/on the registered product
  • “Fire” means visible flames or smoke thereafter which is accidental in nature and caused damage to registered product
  • “Burglary” means forcible violent entry/exit evidencing the act of burglary

Ezee Assure is a bundled services pack of SSP. The services included are the pickup & drop of the registered product and a coupon of Insurer insuring the registered product.

The terms & conditions for SSP are as follows:

  • SSP shall provide services only till the Municipal limits of the cities that it caters to.
  • At the time of doorstep service, consumer’s gadget will be inspected physically by Customer Management Executive and will ensure careful handling of consumer’s gadget.
  • All gadgets collected by SSP are covered under in-transit insurance. In case of accidental damage or lost in transit; underwriter will compensate for the same.
  • Additional charges to repair the damaged gadget, quoted by the service center as per warranty norms will be paid by the customer. In case the customer wants to proceed with the repair; payment for the same will have to be done in advance.
  • Address for doorstep service of the gadget can be changed only within the municipal limits of the city from which the doorstep service is arranged.
  • Same Day doorstep service is arranged for all the requests before 12 pm, Monday to Saturday depending on the availability of Customer Management Executive.
  • The required information for availing the services of Smart Service Pack are
  • Name of the subscriber.
  • City at which the gadget is required to be covered.
  • Contact number and email id.
  • Gadget type.
  • Serial Number / Unique Identification Number / IMEI.
  • Purchase date of the gadget.

Insurance Terms & Conditions

 

  1. The insurance cover on the mobile phone purchased will come into effect within 3 days from the date and time of registration
  2. The option of Insurance is available only for new devices covered under SSP plan.
  3. Depreciation Structure – A depreciation amount has to be paid by the customer at the time processing the claim as per the age of handset.

Age of the Mobile / Tablet from the Date of manufacture of the hand set.

  • Min                                         : Rs. 500 or 5% whichever is higher
  • Upto 6 months                     : 25%
  • 6 -9 months                          : 35%
  • 9 months & above              : 45%
  1. CLAIM MANAGEMENT
  2. Customer will forth with intimate the SSP Pickup request (sspadvantage.com.com) in writing giving details of occurrence of loss in case. Customer can also call on SSP’s call centre to arrange for pick up of the gadget.
  3. SSP representative will collect the gadget and request the customer to sign the claim intimation form before taking the damaged unit to the authorized service center.
  4. Insurer will inform admissibility of claim within 24 hrs. on working days .
  5. SSP will inform the end customer admissibility and the time required to repair the unit.
  6. Once unit is repaired, SSP will return the repaired unit to the customer and shall obtain confirmation of receipt of repaired unit with description of the amount collected from end customer and confirming the receipt of device.
  7. For all cases , the service center will go ahead with repair only on approval from Insurer
  8. The customer can log on to the website (sspadvantage.com) and check the claim status.
  9. Claim Documentation (to be submitted by the insured customer
Theft Claims Accidental / Liquid Damage Claims
Claim form duly filled in Claim form duly filled in
Original mobile phone purchase invoice Original mobile phone purchase invoice
Claim intimation acknowledgement generated by portal or claim intimation letter/email if claim was not intimated through portal Claim intimation acknowledgement generated by portal or claim intimation letter/email if claim was not intimated through portal
Copy of complaint letter to the nearest police station with their numbered acknowledgement (e.g.  CSR) or NC 1)Photograph of damaged mobile handset
2)Survey report in case of claim amount exceeding INR 20,000
Duly acknowledged letter addressed to service provider for deactivating the SIM of lost /stolen mobile phone or Request for New SIM replacement Repair estimate letter issued by authorized service center & Repair / Replacement Bill or Invoice with cause of loss certificate
Letter of Indemnity Proof of expenses incurred on repairs/ replacement

Claims Process

Upon the happening of any event giving rise or likely to give rise to a claim under this Policy:

  1. The Insured shall give immediate notice not later than 48 hrs. at helpline of client. Insurer’s decision shall be final in case of delay in intimation of claim.
  2. Contact Center will verify the details of the claim and guide the end user for further steps.
  3. The Insured shall tender to the Company all reasonably required information, assistance and proofs in connection with any claim hereunder
  4. Insurer reserves the right to decline a claim in the absence of sufficient documents.
  5. Any loss greater than 70% of the cost of the product shall be treated as total loss.
  6. Insurer reserves the right to carry on independent assessment and verification.
  7. In case of all claims, insurer/surveyor’s decision shall be final in establishing the admissibility of the claim.
  8. In cases where damage to an insured item can be repaired the Company will pay repair cost incurred to restore the damaged equipment to its former state of serviceability
  9. No deduction shall be made for depreciation in respect of parts replaced but the value of any salvage will be taken into account.
  10. If the cost of repairs as detailed herein above equals or exceeds the actual value of the equipment insured immediately before the occurrence of the damage, the settlement shall be made on the basis provided below.
  11. The Company will make payments only after being satisfied, with the necessary bills and documents, that the repairs have been effected.
  12. In cases where an insured item is lost, destroyed or damaged, the Company will pay the actual value of the item immediately before the occurrence of the loss, such actual value to be calculated by deducting proper depreciation (as per the depreciation table mentioned elsewhere in this document) from the replacement value of the item on the date of loss.
  13. The cost of any alterations, improvements or overhauls shall not be recoverable under this policy.

EXCLUSIONS

The Company shall not be liable in respect of

  1. The excess stated in the Schedule to be borne by the Insured for each and every occurrence;
  2. Loss, damage and/or liability caused by or arising out of the willful act or willful neglect or gross negligence of the Insured or his responsible representatives.
  3. Loss or damage for which the manufacturer or supplier or repairer of the property is responsible either bylaw or contract
  4. Loss or damage to SIM, memory card, charger or accessories.
  5. Loss or damage caused by any process of cleaning, dyeing or bleaching, restoring, repairing or renovation or deterioration arising from wear and tear, moth, vermin, rodents, pests, insects or mildew or any other gradually operating cause.

EzeeWarranty

Smart Services Pack

Smart Services Pack (SSP) provides smartphone owners a professional, reliable, convenient and trustworthy ‘After Sales Service’ solution along with other bundled benefits for smart devices. It includes, Warranty Process Management, Service Process Management & Request Process Management.

Definitions:

  • “Warranty Process Management” means unlimited requests for maintenance of your smart devices. There will be no additional costs for any number of visits. Once SSP is notified, a Customer Management Executive will visit within 24 hours at customer’s doorstep for onsite inspection & documentation.
  • “Service Process Management” means the use of best in art laboratory to service & maintain the smart device of consumer. SSP believes that Process is Key. Every device that comes into the laboratories goes through a 6 Stage Repair Process and updates customer along every step of the process to keep them in the loop. SSP gives customer cutting edge technology with a robotic – self-driven repair hub that guarantees 100% quality tests at the lowest repair costs.
  • Request Process Management” means the smart devices which are out of warranty but service or maintenance is required for the same. Once SSP is notified, a Customer Management Executive will visit within 24 hours at customer’s doorstep for onsite inspection & documentation.
  • “SSP” means Pickme E-Solutions India Private Limited and provider of the SSP Packs.
  • “Authorized Service Center” (‘ASC’) means the authorized service centers appointed by OEM on behalf of SSP to provide repair solutions to SSP.
  • Pack Period” means the period of one year from the date of mobile phone activation.
  • Customer” means the End User.
  • Maximum Retail Price” The retail price prescribed by the manufacturers of Smart Mobile.
  • Municipal Limits” means this plan applies only to Products which are purchased in India supported by a valid Invoice and within the municipal boundaries of cities which SSP cater to.
  • Depreciation is applicable under the program. Depreciation will be deducted as per depreciation chart for all cases.
  • “You, Your, Beneficiary” means plan holder.
  • “Coupon” means a voucher entitling the holder to avail services of the affiliates.

Ezee Warranty is a bundled services pack of SSP. The services included are the pickup & drop of the registered product and a coupon of extended warranty for one year after the OEM warranty i.e. 13th to 24th month

The terms & conditions for SSP are as follows:

  • SSP shall provide services only till the Municipal limits of the cities that it caters to.
  • At the time of doorstep service, consumer’s gadget will be inspected physically by Customer Management Executive and will ensure careful handling of consumer’s gadget.
  • All gadgets collected by SSP are covered under in-transit insurance. In case of accidental damage or lost in transit; underwriter will compensate for the same.
  • Additional charges to repair the damaged gadget, quoted by the service center as per warranty norms will be paid by the customer. In case the customer wants to proceed with the repair; payment for the same will have to be done in advance.
  • Address for doorstep service of the gadget can be changed only within the municipal limits of the city from which the doorstep service is arranged.
  • Same Day doorstep service is arranged for all the requests before 12 pm, Monday to Saturday depending on the availability of Customer Management Executive.
  • The required information for availing the services of Smart Service Pack are
  • Name of the subscriber.
  • City at which the gadget is required to be covered.
  • Contact number and email id.
  • Gadget type.
  • Serial Number / Unique Identification Number / IMEI.
  • Purchase date of the gadget.

Extended Warranty Terms & Conditions

 

  1. The period of coverage would commence the day after the basic warranty of the product ends. The plan shall remain active for 365 days from the starting date (including the start date). To obtain plan conformation and to know the exact start date and end date of the plan please register the Certificate Number (provided with the plan) with Samsung.
  2. Depreciation Structure – A depreciation amount has to be paid by the customer at the time processing the claim as per the age of handset.

Age of the Mobile / Tablet from the Date of manufacture of the hand set.

  • Min                                   : Rs. 500 or 5% whichever is higher
  • Upto 18 months             : 25%
  • 18 – 21 months               : 35%
  • 21 months & above       : 45%
  1. Complete Coverage of mobile handset is provided by SSP through authorized service centres. The customer will be able to repair the product free of charge for defects arising out technical and mechanical problems. The SSP will repair the Registered Product free of cost using new or refurbished parts that are equal to new ones in performance.
  2. Accessories provided with the handset like battery, charger, data cable, stylus, cosmetic/aesthetic parts and any other accessories supplied in the box are not covered in the extended warranty plan.
  3. Extended Warranty Services are only available in municipal limits
  4. Extended warranty is not applicable for refurbished products
  5. Extended Warranty must be registered 6 months before expiry of the Basic Warranty period.
  6. Extended warranty is subject to verification of the documents and/or information provided by the customer and SSP reserves the right to seek such additional documents and/or information from the customer as it may deem appropriate.
  7. The product must be used in accordance with the instructions on the instruction manual, as determined by OEM
  8. Extended warranty shall not be applicable in case the product is used for commercial purpose.
  9. Extended warranty is being offered by SSP in its sole discretion and SSP reserves the right to refuse, suspend or withdraw the extended warranty at any time without prior notice.
  10. The extended warranty plan shall not apply to damages or defects caused by the following:
    1. Physical damage caused by abuse accident misuse, liquid log in any part earthquake, fire, short circuit or any other kind of damages external or internal
    2. Use of non-standard or non-authorized, defective and incompatible parts or installation of unauthorized software in the handset
    3. Repair, modification or other work carried out on the Samsung Product other than by authorized Samsung service personnel
    4. Use with non-Samsung recommended accessories like battery charger etc. being used with the handset

Smarantee 

Definitions:

  • “SSP” means Pickme E-Solutions India Private Limited and provider of the SSP Packs.
  • Pack Period” means the period of one year from the date of mobile phone activation.
  • Customer” means the End User.
  • Maximum Retail Price” The retail price prescribed by the manufacturers of Smart Mobile.
  • Municipal Limits” means this plan applies only to Products which are purchased in India supported by a valid Invoice and within the municipal boundaries of cities which SSP cater to.
  • Depreciation is applicable under the program. Depreciation will be deducted as per depreciation chart for all cases.
  • “You, Your, Beneficiary” means plan holder.
  • “Coupon” means a voucher entitling the holder to avail services of the affiliates.
  • “Accidental damage” means unintentional drop or collision of registered product
  • “Liquid/water damage” means sudden and accidental spillage/entry of liquid/water in/on the registered product

“Smarantee” is the service provided by SSP. By availing this service, customer can get replace of his handset, if there is any accidental damage or liquid damage or any hardware issues of the registered product within pack period. SSP shall replace the handset by charging the depreciation of 25% of the invoice value.

Features

 

  1. Smarantee includes following services:
    1. One time replacement of handset
    2. Door step solution
    3. Option to upgrade the handset within pack period
  2. Smarantee is applicable for smartphone under following circumstances:
    1. Liquid damage
    2. Accidental damage
    3. Hardware breakdowns
  3. Smarantee can be registered within 6 months of purchase of device.
  4. Smarantee has flat depreciation of 25% of invoice value at the time of replacement.
  5. Smarantee CANNOT be registered for devices with damage history.

 

Process

 

  1. Customer Registration
    1. To register the end user for Smarantee service, End user shall provide the following details:
      1. Name of the subscriber.
      2. City at which the gadget is required to be covered.
  • Contact number and email id.
  1. Gadget type.
  2. Model.
  3. IMEI Number
  • Purchase date of the gadget.
  1. SSP will send the confirmation to end user through SMS & E-mail
  1. Replacement Request
    1. End User will raise a request through SSP website or call center
    2. End user can opt for any of the following:
      1. Replace handset with same age, same brand and same model by paying depreciation of 25%.
        1. If the end user is within municipal limits than SSP with send its customer management executive to the end user with replacement handset of same age, same brand & same model. End user can pay the depreciation amount through online payment or Cash on Delivery
        2. If the end user is outside the municipal limits than SSP will arrange a pickup of damaged handset through courier and get it delivered to its hub. SSP executive will inspect the damaged handset and request for depreciation to be paid online. Once SSP received the depreciation amount and damaged handset than only it will send the replacement handset by courier to the end user.
      2. Upgrade handset to new model phone by paying additional charges
        1. If the end user is within municipal limits than SSP with send its customer management executive to the end user with new upgraded handset of same brand. For upgrade end user will have to pay depreciation of 25% alongwith additional charges levied by SSP. The additional charges shall be levied at sole discretion of SSP. End user can pay the depreciation amount through online payment or Cash on Delivery
        2. If the end user is outside the municipal limits than SSP will arrange a pickup of damaged handset through courier and get it delivered to its hub. SSP executive will inspect the damaged handset once received. For upgrade end user will have to pay depreciation of 25% alongwith additional charges levied by SSP. The additional charges shall be levied at sole discretion of SSP. End user shall make the payment online to SSP. Once SSP received the depreciation amount, additional charges and damaged handset than only it will send the upgraded handset by courier to the end user.

Scope

  • SSP shall be responsible for on field management i.e. providing doorstep solution
  • The documents will be collected by the SSP
  • SSP will verify the documents and process the replacement request at sole discretion
  • SSP shall be responsible to arrange the replacement handset of the same age, same brand & same model
  • SSP will upsell the upgrade option to the end user in case of any requests.

Terms & Conditions

  1. SSP shall provide services only till the Municipal limits of the cities that it caters to.
  2. Smarantee service lapses if the end user fails to provide required documents
  3. Smarantee service can be availed only once
  4. At the time of doorstep service, consumer’s gadget will be inspected physically by Customer Management Executive and will ensure careful handling of consumer’s gadget.
  5. Address for doorstep service of the gadget can be changed only within the municipal limits of the city from which the doorstep service is arranged.
  6. SSP shall collect the gadget from the customer and replace the handset of same age, brand & model. The required documents are:
    • Copy of Purchase Invoice
    • Pictures of damaged parts & serial number of the damaged units
  7. Replacement of unit will be at the discretion of SSP.
  8. Damaged gadget/parts once replaced will be the property of SSP.
  9. Same Day doorstep service is arranged for all the requests before 12 pm, Monday to Saturday depending on the availability of Customer Management Executive.
  10. If the customer subscribes for Smarantee after accidental damage or partial damage to the gadget, he is not eligible to under the program.
  11. The invoice submitted by the end customer should clearly state the date of purchase, make, model & serial number of the gadget.
  12. Smarantee does not cover commercial usage of the gadget.
  13. There will not be any cash settlement with the customer.
  14. Willful act, fraud, ignorance or negligence by the customer or any person acting on customers behalf is not covered.
  15. Company may verify the damage history and if fraud is found than appropriate legal action shall be taken.
  16. Any incidental, consequential losses or legal liability of any kind is excluded.
  17. The program does not cover
    • Loss or damage whether directly or indirectly, arising from war, warlike operations, and/or foreign enemy, hostilities, civil war or confiscation of the unit by the Order of Court, Government or Police.
    • Damage caused by any process of cleaning, dyeing or bleaching, restoring, repairing or renovation or deterioration arising from wear and tear, moth, vermin, insects or mildew or any other gradually operating clause.
  18. Loss/damage caused by any mechanical or electrical derangement/breakdown of any article shall be excluded unless caused by accidental external means. Normal wear and tear is excluded
  19. Service of unit on which Manufacturer’s label or logo or serial number have been defaced or removed is not covered.
  20. Any damage caused due to unauthorized repair or improper repair or installation or not abiding by the Manufacturer’s instructions is excluded.
  21. Depreciation of 25% of invoice value shall be paid by the end user to SSP at the time of replacement
  22. SSP reserves the right to modify rates, terms or coverage at any point of time without any prior notice. SSP shall also reserve the right to cancel the Program or introduce new Program without any prior notice.
  23. All gadgets collected by SSP are covered under in-transit insurance. In case of accidental damage or lost in transit; underwriter will compensate for the same.

Smarantee Plus

Definitions:

  • “SSP” means Pickme E-Solutions India Private Limited and provider of the SSP Packs.
  • Pack Period” means the period of one year from the date of mobile phone activation.
  • Customer” means the End User.
  • Maximum Retail Price” The retail price prescribed by the manufacturers of Smart Mobile.
  • Municipal Limits” means this plan applies only to Products which are purchased in India supported by a valid Invoice and within the municipal boundaries of cities which SSP cater to.
  • Depreciation is applicable under the program. Depreciation will be deducted as per depreciation chart for all cases.
  • “You, Your, Beneficiary” means plan holder.
  • “Coupon” means a voucher entitling the holder to avail services of the affiliates.
  • “Accidental damage” means unintentional drop or collision of registered product
  • “Liquid/water damage” means sudden and accidental spillage/entry of liquid/water in/on the registered product

“Smarantee” is the service provided by SSP. By availing this service, customer can get replace of his handset, if there is any accidental damage or liquid damage or any hardware issues of the registered product within pack period. SSP shall replace the handset by charging the depreciation of 25% of the invoice value.

Features

 

  1. Smarantee includes following services:
    1. One time replacement of handset
    2. Door step solution
    3. Option to upgrade the handset within pack period
  2. Smarantee is applicable for smartphone under following circumstances:
    1. Liquid damage
    2. Accidental damage
    3. Hardware breakdowns
  3. Smarantee can be registered within 6 months of purchase of device.
  4. Smarantee has flat depreciation of 25% of invoice value at the time of replacement.
  5. Smarantee CANNOT be registered for devices with damage history.

 

Process

 

  1. Customer Registration
    1. To register the end user for Smarantee service, End user shall provide the following details:
      1. Name of the subscriber.
      2. City at which the gadget is required to be covered.
  • Contact number and email id.
  1. Gadget type.
  2. Model.
  3. IMEI Number
  • Purchase date of the gadget.
  1. SSP will send the confirmation to end user through SMS & E-mail
  1. Replacement Request
    1. End User will raise a request through SSP website or call center
    2. End user can opt for any of the following:
      1. Replace handset with same age, same brand and same model by paying depreciation of 25%.
        1. If the end user is within municipal limits than SSP with send its customer management executive to the end user with replacement handset of same age, same brand & same model. End user can pay the depreciation amount through online payment or Cash on Delivery
        2. If the end user is outside the municipal limits than SSP will arrange a pickup of damaged handset through courier and get it delivered to its hub. SSP executive will inspect the damaged handset and request for depreciation to be paid online. Once SSP received the depreciation amount and damaged handset than only it will send the replacement handset by courier to the end user.
      2. Upgrade handset to new model phone by paying additional charges
        1. If the end user is within municipal limits than SSP with send its customer management executive to the end user with new upgraded handset of same brand. For upgrade end user will have to pay depreciation of 25% alongwith additional charges levied by SSP. The additional charges shall be levied at sole discretion of SSP. End user can pay the depreciation amount through online payment or Cash on Delivery
        2. If the end user is outside the municipal limits than SSP will arrange a pickup of damaged handset through courier and get it delivered to its hub. SSP executive will inspect the damaged handset once received. For upgrade end user will have to pay depreciation of 25% alongwith additional charges levied by SSP. The additional charges shall be levied at sole discretion of SSP. End user shall make the payment online to SSP. Once SSP received the depreciation amount, additional charges and damaged handset than only it will send the upgraded handset by courier to the end user.

Scope

  • SSP shall be responsible for on field management i.e. providing doorstep solution
  • The documents will be collected by the SSP
  • SSP will verify the documents and process the replacement request at sole discretion
  • SSP shall be responsible to arrange the replacement handset of the same age, same brand & same model
  • SSP will upsell the upgrade option to the end user in case of any requests.

Terms & Conditions

  1. SSP shall provide services only till the Municipal limits of the cities that it caters to.
  2. Smarantee service lapses if the end user fails to provide required documents
  3. Smarantee service can be availed only once
  4. At the time of doorstep service, consumer’s gadget will be inspected physically by Customer Management Executive and will ensure careful handling of consumer’s gadget.
  5. Address for doorstep service of the gadget can be changed only within the municipal limits of the city from which the doorstep service is arranged.
  6. SSP shall collect the gadget from the customer and replace the handset of same age, brand & model. The required documents are:
    • Copy of Purchase Invoice
    • Pictures of damaged parts & serial number of the damaged units
  7. Replacement of unit will be at the discretion of SSP.
  8. Damaged gadget/parts once replaced will be the property of SSP.
  9. Same Day doorstep service is arranged for all the requests before 12 pm, Monday to Saturday depending on the availability of Customer Management Executive.
  10. If the customer subscribes for Smarantee after accidental damage or partial damage to the gadget, he is not eligible to under the program.
  11. The invoice submitted by the end customer should clearly state the date of purchase, make, model & serial number of the gadget.
  12. Smarantee does not cover commercial usage of the gadget.
  13. There will not be any cash settlement with the customer.
  14. Willful act, fraud, ignorance or negligence by the customer or any person acting on customers behalf is not covered.
  15. Company may verify the damage history and if fraud is found than appropriate legal action shall be taken.
  16. Any incidental, consequential losses or legal liability of any kind is excluded.
  17. The program does not cover
    • Loss or damage whether directly or indirectly, arising from war, warlike operations, and/or foreign enemy, hostilities, civil war or confiscation of the unit by the Order of Court, Government or Police.
    • Damage caused by any process of cleaning, dyeing or bleaching, restoring, repairing or renovation or deterioration arising from wear and tear, moth, vermin, insects or mildew or any other gradually operating clause.
  18. Loss/damage caused by any mechanical or electrical derangement/breakdown of any article shall be excluded unless caused by accidental external means. Normal wear and tear is excluded
  19. Service of unit on which Manufacturer’s label or logo or serial number have been defaced or removed is not covered.
  20. Any damage caused due to unauthorized repair or improper repair or installation or not abiding by the Manufacturer’s instructions is excluded.
  21. Depreciation of 25% of invoice value shall be paid by the end user to SSP at the time of replacement
  22. SSP reserves the right to modify rates, terms or coverage at any point of time without any prior notice. SSP shall also reserve the right to cancel the Program or introduce new Program without any prior notice.
  23. All gadgets collected by SSP are covered under in-transit insurance. In case of accidental damage or lost in transit; underwriter will compensate for the same.
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